Refund Policy

1. Return Period

We accept returns within 30 days of purchase for unused items in original packaging with proof of purchase.

2. Return Process

To return an item:

1. Contact our customer service team
2. Obtain a return authorization number
3. Package the item securely with all original materials
4. Include the return authorization number on the package
5. Ship the item to our store address

3. Refund Processing

Once we receive and inspect the returned item:

• Refunds will be processed within 5-7 business days
• The refund will be issued to the original payment method
• Shipping costs are non-refundable

4. Non-Returnable Items

The following items cannot be returned:

• Used or damaged items
• Custom-ordered equipment
• Personal protective equipment
• Sale items marked as final sale

5. Damaged Items

If you receive a damaged item, contact us within 48 hours of delivery. We will arrange for return shipping and replacement.

6. Contact Information

For refund-related questions, please contact us at:

SOLIVOXIS
28 WELLS AVENUE, 3RD FLOOR
YONKERS, NY, 10701, US
Phone: 914-207-2300